Important
IMPORTANT NOTICE: ndis.link is a privately owned business directory platform. This website is completely independent and has NO affiliation, endorsement, partnership, or association with the National Disability Insurance Scheme (NDIS), the National Disability Insurance Agency (NDIA), or any Australian government department. We operate as a commercial directory service that helps connect individuals with businesses and service providers in the disability support sector. We do not provide NDIS services, represent any government agency, or offer official NDIS information. For official and accurate NDIS information, always visit the official government website at www.ndis.gov.au. ndis.link is solely a private directory platform for business listings and connections. For inquiries about our directory services, please contact us directly.    |    DISCLAIMER: ndis.link is an independent commercial directory - we are not affiliated with or endorsed by the NDIS, NDIA, or any government entity.
Refund & Cancellation Policy

Last Updated: January 2026 Platform: https://ndis.link Operator: Scriptify Pty Ltd

This policy applies to all subscription tiers (Monthly and Annual) purchased by Service Providers, Support Workers, Participants, or any industry-related organizations.

1. Subscription Terms

  • Monthly Subscriptions: These are billed every 30 days. You may cancel at any time; however, the cancellation will take effect at the end of the current billing cycle.

  • Annual Subscriptions: These are billed once every 12 months at a discounted rate. Cancellation prevents the next yearly renewal but does not trigger a pro-rata refund for the remaining months.

2. General Refund Policy

Under Australian Consumer Law, NDIS.LINK is not required to provide a refund if you:

  • Change your mind about the subscription.

  • No longer require the leads or connections from the platform.

  • Failed to use the account during the subscription period.

  • Find the service cheaper elsewhere.

3. Verification & Refund Eligibility

As part of our commitment to safety, Scriptify Pty Ltd performs manual verification on providers.

  • Failed Verification: If a provider pays for a subscription but fails our manual verification process due to providing fraudulent or misleading information, no refund will be issued to cover the administrative costs of the audit.

  • Genuine Errors: If a provider fails verification due to a clerical error and cannot rectify it, a refund may be issued at the sole discretion of the NDIS.LINK management team, minus a $25.00 administration fee.

4. Exceptions (Major Failures)

You are entitled to a refund or credit if there is a Major Failure with the platform, defined as:

  • The platform is unavailable for a continuous period of more than 7 days (excluding scheduled maintenance).

  • A technical bug within the Support Worker Portal prevents you from using the core features you paid for, and we are unable to fix it within a reasonable timeframe.

  • The service is significantly different from the description provided on the website.

5. Cancellation Process

To cancel your subscription:

  1. Log in to your Support Worker/Organization Portal.

  2. Navigate to Settings > Billing.

  3. Select Cancel Subscription. Note: You will continue to have access to verified features until the end of your paid period.

6. Special Circumstances (Compassionate Grounds)

As a women-led, community-focused project, we understand the NDIS sector can be challenging. We may consider pro-rata refunds on a case-by-case basis for:

  • Extreme financial hardship.

  • Permanent closure of a small business or sole trader entity.

  • Duplicate accidental charges (must be reported within 7 days).

7. Chargebacks

We encourage all users to contact us directly at [Insert Email] to resolve billing disputes. Unauthorized "chargebacks" via your bank or Stripe without first contacting us may result in the permanent banning of your ABN and email from the NDIS.LINK platform.

8. Contact for Refund Requests

All refund requests must be made in writing to: Billing Department – Scriptify Pty Ltd Email: accounts@ndis.link Please include your Business Name, ABN, and the reason for the request.